Refund Policy

This Refund Policy explains when fees paid to Wixora Technologies Private Limited for MakeMyJewelleryApp can be refunded. It applies to the one-time setup fee and plan subscriptions paid by jewellers. It does not cover purchases made by your customers inside your branded app.

1. One-time setup fee (₹4,000 incl. GST)

• Before work begins: if you cancel before we start building your apps, we will refund the setup fee in full.
• After work begins: once we have started building or configuring your apps, the setup fee is non-refundable, as it covers work already carried out.
• If we do not deliver: if we are unable to take your apps live for reasons within our control, we will refund the setup fee in full.

2. Monthly plans

Monthly subscriptions are billed in advance. You may cancel at any time to stop future renewals. The fee for the current month is non-refundable and your access continues until the end of that month.

3. Yearly plans

• If you cancel within 7 days of paying and your apps have not yet gone live, we will refund the yearly fee in full.
• After that, yearly fees are non-refundable. Your plan continues until the end of the paid year and will not renew.

4. Duplicate or failed payments

If you are charged twice, or money is deducted but your payment fails or is not reflected, we will refund the extra or failed amount in full once verified.

5. Items that are not included

• Domain names, app store developer account fees and other third-party charges are not part of any plan and are not refundable by us.
• Downgrading between plans does not entitle you to a refund for the current period.

6. How to request a refund

Email support@wixoratechnologies.com from your registered email with your store name and payment reference. We will acknowledge within 2 business days. Approved refunds are returned to the original payment method within 7 to 10 business days, depending on your bank or payment provider.

7. Your customers' transactions

Wixora does not sell jewellery. Jewellery orders are sold by your jeweller, and gold purchases, sales and coin conversions are governed by the terms of Safegold and your jeweller's own store policies. Please direct those requests to your jeweller.

8. Taxes

Refunds include GST paid on the refunded amount, as permitted under applicable tax law.

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